Aged Care Privacy Policy

Protecting your privacy.

Privacy Policy

A copy of our Privacy Policy is available below or at our homes. We will provide a copy of our Privacy Policy to you when you are admitted to our homes or before we start providing services to you.

Collection of information

We collect personal information about individuals directly from the individual or their legal representative.  We will only collect information for a purpose that relates directly to our functions and activities as an aged care provider.  We understand that you may not want to provide information to us.  The information we request of you is relevant to providing you with the care and services you need.  If you choose not to provide us with some or all of the information we request, we may not be able to provide you with the care and services you require.

Access and correction of information

Our Privacy Policy also contains detailed information on how you may access the personal information we hold about you and how you can seek to have your personal information corrected.

Overseas recipients

We will not disclose your information to overseas recipients.  If we do, we will take all steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.

Making a complaint

If you wish to make a complaint about the way we have managed your personal information you may make that complaint verbally or in writing by setting out the details of your complaint to any of the following:

  1. The Manager at each relevant facility or at
  2. Aged Care Quality and Safety Commission
    Online: At
    By phone on 1800 951 822.
  3. National Aged Care Advocacy Line
    By phone on 1800 700 600.

How to contact us:

If you have any questions in relation to privacy or how we manage your personal information, please contact us on 03 9530 8603. Alternatively, you can e-mail:
Click the button below to download the McKenzie Aged Care Privacy Policy.

Whatever you need, we’re here to help.